Overview
Given the custom nature of our prints, we are committed to ensuring your complete satisfaction with every order. Understanding that each piece is uniquely made for you, we do not offer refunds. However, we recognize the importance of your investment in our art. In the unlikely event that your order arrives damaged or with issues related to shipping or handling, we are here to help.
Exchanges
We provide exchanges for any items that arrive damaged or with shipping-related issues, within 7 days of receipt. To be eligible for an exchange, please provide photographic evidence of the damage or issue, and ensure the item is in the same condition that you received it, including its original packaging.
Completing Your Exchange
To initiate an exchange, contact us with your receipt or proof of purchase, alongside the photographic evidence of the issue. Please do not send your purchase back to us without contacting us first.
Damaged or Incorrect Items
If your item is defective, damaged, or incorrect upon arrival, please contact us immediately to arrange for a replacement. We will cover any shipping costs associated with the exchange of damaged or incorrect items.
Need Help?
For any questions related to exchanges, or if you require assistance with your order, please don’t hesitate to contact us. We’re dedicated to ensuring your satisfaction and will work diligently to address any concerns you may have.